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The “Great Higher-Ups” were the people to whom the Man in Grey answered.
He freely described them as “evil”, a descriptor he also applied to himself. He was keen that they not learn about his connection to the Man in Black.
The Great Higher-Ups were the ones who ordered the Man in Grey to set up the Multidimensional Finders Service and, later, to open a second branch of it in Scotland, hiring only open-source characters. (PROSE: Open Sourcing)